Registered with the CQC: See report
Hayes: 020 8573 2052



Catherine Gibbs

“I have been a resident for respite at Hayes Cottage for the past 5 weeks. I would like to say that all the staff were so kind and caring, nothing was much trouble, from the cleaner to the nursing staff.
I would recommend this home to anyone that is thinking of coming in to a nursing home.
The rooms are pleasant and I was able to add extra furnishings from home to make my room so comfortable. I got into a routine with the staff.”


Lovely letter from One of our Residents

“To All the Staff, 

Just a few lines to Thank You all for the most wonderful care you gave me. I would love to thank you all individually but I can’t remember all your names. I am so glad I got to stay with you.

I would also like to thank the cooks for the lovely meals they prepared for us. I looked forward to my lovely bowl of porridge every morning (sorry Mary haha) with lots of salt and a hot beaker of milk in the evening.

I also thank the domestics for cleaning my room and spending a moment to talk to me and ask me how I was.

Now I must not forget the wonderful staff who organise the activities. For the month I spent some happy days playing bingo but as my condition deteriorated I was unable to attend the sessions.

Thanks also to the residents who made me laugh and enjoy ourselves and believe in Jesus and his blessed mother and I know not only did he give me nursing staff but angels as well.

I wish you all good health and happiness. All my love and thanks.

PS Oh Mandy – please forgive me but as the saying goes last but not least, thank you very much for my shampoos and sets.”



“I cannot praise highly enough the staff and carers of Hayes Cottage for the care they gave to my mum when she was in their care. I would recommend this care home to anyone who is looking for somewhere to care for their loved ones. Thank you all from the bottom of my heart.



“Thank you so much for the care and attention given to our mother in her precious last days here. We will never be able to express our gratitude fully for the way both she and our family were attended to. With Thanks.


L, R & Family

“To Hayes Cottage Nurses, Carers, Kitch Staff, Admin & Management,

Thank you so much for caring for my mum in her twilight months. Especially Jane who was with her in her final moments. It was comforting knowing that Mum was so close to home.”



“To All the Staff on the Primrose Suite, 

Just want to say thank you so much for looking after our beloved Mother and Grandma. Thank you for helping make this difficult time that bit easier, all the family felt supported and their nan was truly cared for which was very comforting. It takes very special people to do hospice care… Thank you, we will forever be grateful to all those involved in out Mother’s/Nan’s care and making her last months peaceful. All our Love.”


MD & Family

“Following the sad passing of my Husband, I just wanted to write and thank you for all the care you showed to him as well as his visitors. Hayes Cottage Staff were always so kind and helpful especially at such a difficult time.”


Family of BW

“The family of B.W would like to express their gratitude to the lovely group of carers and domestics who cared for our mother. You all cared for our mother so well even in her final hours, making sure she was clean and comfortable. You all became our friends, always greeting us with a smile and a welcome cup of tea, you are all very special people, and truly valued. God Bless you all. 

We would recommend Hayes Cottage to anyone we know, our loved ones are treated with respect and dignity.”



“To All the Nursing Staff on Primrose Ward,

We cannot thank you enough for the care and kindness you showed our mother during her stay in your ward. You treated her with utmost kindness, never letting her suffer in pain when it was within your power to stop it. My mother when she was able to speak, spoke about your kindness to her. Even at her end of life she was not afraid due to your professional attitude, you are all truly angels in disguise. God Bless you All.”



“To All the Wonderful Staff on Primrose Suite,

We can never thank you enough for the amazing care given to our beloved wife and mother. Her stay in room 1, although difficult at times will always stay in our memory as a time filled with love, compassion and the utmost care. Forever grateful.”