COVID-19 Update 05/05/20

As you are all aware it is over eight weeks ago that we decided to sadly close our doors to all our wonderful families and friends.

It has been, and continues to be, a challenging and worrying time for us all, however, our dedicated and caring staff have acted and responded with immense compassion and dedication. The management team have been ensuring that staff and resident’s safety, education and training are adhered to in the following practices:
– effective hand and respiratory hygiene
– physical and social distancing
– correct use of PPE and waste management
– premises hygiene and cleaning

Despite all of the pressures, our staff are doing amazingly well to ensure that all our residents are keeping healthy, comfortable and happy.
Our teams have also been going the extra mile to support the residents that live with us, by keeping in touch, with video, letters and social media, many residents had not even heard of social media before this pandemic hit us. Many of you are coming up with ingenious ways of keeping in touch also.

We continue to strive by providing a caring environment for those residents, who need to be isolated, doing our best to alleviate their anxieties and making sure they are kept up to date about their care and by keeping their families updated.

As far as we can, we are trying our utmost to ensure we can continue to a sense of routine and normalcy for those that live at our homes. . We know however, that our residents are missing their loved ones, and of course, families are missing them too. This is an incredibly tough time, but we are so grateful for the support that families have shown, so we want to also thank you.

We’re pleased to say that reported changes to the government’s approach to Covid-19 testing should help us even further over the coming weeks. We’re now told that:
• Staff and their families who wish to be tested can be, for reassurance about their own safety, and crucially, to protect our residents and their colleagues;
• More residents are now being tested, helping us to improve the safety of all those in our homes (residents and staff);
• Home test kits will soon available for care home staff, which will help particularly for those that cannot travel, to test centres.

We have genuinely been overwhelmed by the support we have received from families and friends of your loved ones. These good wishes and appreciation gives our staff the strength to continue the fight against this virus.

We are beginning to see the positive effects of the excellent care, with many of our residents beginning to recover from Covid-19 in our homes. We all will continue to face difficult and upsetting times, but this has been very welcome news to us all.

We have no doubt that there are many more difficult days to come in the fight against this virus, but we will continue to work as hard as possible to protect your loved ones, and we’re very grateful indeed for your support and your amazing dedication to your family members.

The Management Team.

Awarded for NO PRESSURE SORES for 100 days!!

Hayes Cottage is proud to share with the community that the Clinical Commissioning Group for Hillingdon has awarded our Home for 100 Days free from Pressure Sores.

We thank all our staff and external members of the Multi-disciplinary team for their hard work and continuing commitment to our Residents in ensuring their maximum comfort and excelling care.

Slavery and Human Trafficking Statement

This statement is made in relation to the Modern Slavery Act 2015 and sets out the steps that Hayes Cottage has taken and is continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.

Modern slavery encompasses slavery, servitude, human trafficking and forced and compulsory labour all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.  Hayes Cottage has a zero tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain.
Our business

Hayes Cottages specialises in, Dementia, Nursing and Specialist care. Each of our Residents and their relatives can trust that the care they will receive will be delivered with kindness, thoughtfulness and respect, in a safe, warm, comfortable and welcoming environment.

Hayes Cottage stands for Health and Care – which is what we do – and the One, which symbolises how we do it. At Hayes Cottage we focus on the individual, striving to provide the best and kindest possible care, to the one who matters, the Resident, by the one who makes the difference, the individual member of staff.

We are an integrity-driven company founded on the principles of accountability, involvement and partnership with a management team of highly experienced senior health and social care professionals. We want relatives, staff, purchasers and regulators to know that we will listen to each one of you. We are on a journey to provide the kindest possible care and experience for Residents, simply, easily, effectively and efficiently while employing some of Britain’s kindest and most professional people.
Our policies

We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include:

Anti-slavery policy. This policy sets out the organisation’s stance on modern slavery and explains how employees can identify any instances of this and where they can go for help. 

Recruitment policy. We operate a robust recruitment policy, including conducting eligibility to work in the UK checks for all employees to safeguard against human trafficking or individuals being forced to work against their will.
Whistleblowing policy. We operate a whistleblowing policy so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chain, without fear of reprisals.
Our suppliers 

Hayes Cottage operates a supplier process, which ensures that all suppliers perform in line with Hayes Cottage terms and conditions, along with maintaining a preferred supplier list. We conduct due diligence on all suppliers before allowing them to become a preferred supplier.  Our anti-slavery policy forms part of our contract with all suppliers and they are required to confirm that no part of their business operations contradicts this policy. 

In addition to the above, as part of our contract with suppliers, we require that they confirm to us that: 
• They have taken steps to eradicate modern slavery within their business
• They hold their own suppliers to account over modern slavery
• They pay their employees at least the national minimum wage / national living wage as appropriate
• We may terminate the contract at any time should any instances of modern slavery come to light
Our performance indicators

We will know the effectiveness of the steps that we are taking to ensure that slavery and/or human trafficking is not taking place within our business or supply chain if:
• No reports are received from employees, the public, or law enforcement agencies to indicate that modern slavery practices have been identified.
This statement is made pursuant to Section 54 (1) of the Modern Slavery Act 2015 and constitutes Hayes Cottage Slavery and Human Trafficking statement for the financial year ending 2017/2018.
Approval for this statement 

This statement was approved by the Board of Directors on 1/ 12 / 2017.

NEW Sensory Garden Project at Hayes Cottage Nursing Home!

NEW Sensory Garden Project at Hayes Cottage Nursing Home!

We are delighted to be receiving funding from the board to build our very own sensory garden here at Hayes Cottage. The space will create a wonderful therapeutic garden designed to stimulate all of the five senses. We will be planting vividly coloured and scented flowers and wildflowers, as well as delicious herbs to smell, touch and taste. Visitors to the garden will be able to sit among the beautiful flora, listening to the gentle trickle of a water fountain and song of the wind chimes.

People generally enjoy being outside and even more so when in pleasant surroundings. The feeling of space along with nature’s inherent sensory stimulation makes a Sensory Garden a really good idea and an excellent resource.

Sensory gardens are particularly beneficial to those who may suffer from sensory processing disorders, dementia and alzheimer’s. In people with dementia, sensory gardens can help keep them calm and interested, and these gardens also help to keep all of one’s senses aroused.

A well designed dementia friendly garden will incorporate relaxing places to sit, allowing time for reflection whilst providing privacy if required. This is not only beneficial to our residents, but also staff and carers.

A sensory garden can also be a great social space. They allow for communication and relationships to be built. Outdoor activities such as gardening or giant games can be done to further improve the quality of life.

We are really looking forward to getting starting developing this fantastic project. If you would like to know more about the Sensory Garden project or would like to be involved in its development then please get in touch with Mandy. The project is the start of a large investment to upgrade the facilities for our residents and staff at Hayes Cottage Nursing Home.